12win Terms and Conditions – Complete Platform Usage Guide

Acceptance of Terms and Conditions

Welcome to 12win, Malaysia's leading online betting platform. This Terms and Conditions document constitutes a legally binding agreement between you ("User" or "Member") and 12win ("Platform", "We", "Company"). By accessing, registering for, or using any part of the 12win platform – whether via the website or mobile app – you hereby acknowledge that you have read, understood, and agree to comply with all terms and conditions set out in this document.

If you do not agree with any part of these terms, you are required to stop using the platform immediately. Continued use after any amendments to these terms are made will be considered as acceptance of the amended terms.

Eligibility and Account Registration

To register and use the platform 12win, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older on the date of registration. 12win strictly prohibits the use of the platform by underage individuals and will take immediate action including account closure and balance forfeiture if this is proven.
• You are an individual registering on your own behalf and not on behalf of any other party.
• You are not prohibited or restricted from using online betting services by any law, regulation, or court order applicable in your location.
• The information you provide during registration is true, accurate, current and complete.
• You have never held a 12win account that was previously closed, suspended, or banned for any reason.

Each individual is only permitted to hold one account only on the 12win platform. Holding more than one account under the same individual — including through different names, IP addresses, or device information — is a serious violation that will result in the closure of all related accounts and forfeiture of all associated balances and bonuses.

12win reserves the right to verify the identity of any member at any stage, including during registration, before processing the first withdrawal, or when suspicious activity is detected on your account. This process is known as KYC (Know Your Customer) and requires you to submit valid identification documents such as a national ID card, passport, or driving licence together with proof of current address.

Account Management and Security

You are fully responsible for maintaining the security of your account login credentials. 12win including your username and password. Here are some important guidelines you must follow:

• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password that is not used for any other service.
• Enable two-factor authentication (2FA) on your account for an additional layer of security.
• Log out of your account after every session, especially when using a shared device.
• Notify the 12win support team immediately if you suspect your account has been accessed without authorisation.

12win will not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your security credentials. However, we will take all reasonable steps to assist you in recovering your account and investigating any suspicious activity once reported.

Deposits and Payment Methods

Platform 12win supports a variety of payment methods suited for Malaysian players. All deposits are processed securely using 256-bit SSL encryption and no additional charges are imposed by 12win for any deposit transaction.

Accepted deposit methods include FPX (online banking for all major Malaysia banks), Touch 'n Go eWallet, GrabPay and Boost. The minimum deposit is RM 30 per transaction, and daily deposit limits can be adjusted to suit your needs via your account settings.

• All deposits must be made using a payment method registered in your own name. Deposits using another person's account or card are not permitted.
• Funds deposited into your 12win account do not earn interest and cannot be transferred to another player.
• 12win reserves the right to request proof of ownership of the payment method used if verification is required.
• Any deposit made through unauthorized or fraudulent methods will be voided and reported to the relevant authorities.

Fund Withdrawal

Withdrawal of funds from account 12win are processed quickly and securely. We understand that accessing your winnings is a priority, which is why we ensure the withdrawal process is as simple and swift as possible.

• The minimum withdrawal is RM 50 per transaction.
• Withdrawals are processed within less than 2 hours on the business day after KYC verification is completed.
• First withdrawals require completed KYC verification before they can be processed.
• Funds may only be withdrawn to a bank account or e-wallet registered in the same name as your 12win account.
• 12win does not charge any processing fees for standard withdrawals.
• Withdrawals to local Malaysia bank accounts such as Maybank, CIMB, Public Bank, RHB and Hong Leong Bank are fully supported.

Under certain circumstances, 12win reserves the right to delay or withhold withdrawals for security or compliance review purposes. This includes situations involving unusual account activity, pending bonus verification, or additional KYC review requirements. We will notify you promptly via email or live chat should this occur.

Bonuses, Promotions, and Special Offers

12win offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. The following general terms apply to all bonuses unless otherwise stated:

• Welcome Bonus: Available to new members making their first deposit only. Each new member is eligible to receive the welcome bonus once only.
• Rollover Requirement: All bonuses are subject to clearly stated wagering requirements (rollover). Rollover is calculated based on the total bonus received multiplied by the specified multiplier.
• Validity Period: Bonuses must be used within the stipulated period. Expired bonuses will be automatically forfeited.
• Eligible Games: Some bonuses can only be used for specific game categories. Bets placed on excluded games will not count towards the rollover requirement.
• Bonus Wagering Limit: When using bonus funds, a maximum bet limit per session may apply as stated in the relevant bonus terms.

12win reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any attempt to abuse or manipulate the bonus system – including the use of multiple accounts or coordination between players to obtain bonuses unlawfully – will result in account closure and forfeiture of all funds.

General Betting Rules

All bets placed on the platform 12win subject to the following general rules as well as specific rules for each game category:

• Confirmed bets cannot be cancelled or modified except in specifically defined situations such as the postponement of a sporting event.
• 12win reserves the right to void bets placed at incorrect odds due to technical errors and will refund the original bet amount to your account.
• The maximum win for each single bet is subject to limits set by game category. These limits are stated in the respective game rules section.
• In the event of a dispute regarding game outcomes or bet results, the records on 12win's servers are final and binding.
• Any winnings obtained through exploitation of bugs or technical vulnerabilities in the system will not be paid out and the account in question will be investigated.

For Sports Betting, the official decisions of the event's governing body will be used to determine bet outcomes. Should an event be postponed, 12win will follow standard industry rules to determine whether the relevant bet remains valid or is refunded.

Usage Prohibitions and Restrictions

Platform usage 12win is strictly prohibited for the following purposes:

• Any fraudulent activity, identity fraud, or impersonation.
• Use of automated software (bots), artificial intelligence tools or any other technical means to gain an unfair advantage in games.
• Collusion between players to manipulate game outcomes, particularly in poker and live table games.
• Processing payments on behalf of third parties or using a 12win account as a channel to transfer funds.
• Attempts at money laundering through deposit and withdrawal activities.
• Accessing the platform using a VPN or proxy to conceal your true location for the purpose of circumventing geographical restrictions.

12win employs an advanced monitoring system to detect suspicious activity in real time. Any account suspected of involvement in prohibited activities will be suspended immediately while an investigation is conducted. 12win reserves the right to disclose information to law enforcement authorities if evidence of criminal activity is found.

Account Closure and Suspension

Account 12win may be closed or suspended under the following circumstances:

• At the member's request: You may request account closure at any time by contacting our customer support. Any valid balance will be returned following a brief review.
• Terms violation: 12win reserves the right to close any account that violates any of its terms without prior notice.
• Voluntary self-exclusion: You may request a temporary account suspension through our responsible gaming programme for a period of your own choosing.
• Inactive: Accounts showing no login activity for 12 consecutive months may be subject to an inactive account management fee of RM 5 per month after notice has been given.

Before account closure is processed, you must ensure there are no open unresolved bets and that all relevant bonus requirements have been met. 12win will process any valid balance withdrawal within 5 business days after account closure is confirmed.

Liability Limit

To the extent permitted by applicable law, 12win is not responsible for:

• Financial losses incurred as a result of betting outcomes, including loss of wagered funds.
• Service disruptions caused by factors beyond our control, such as internet outages, power failures, or cyberattacks.
• Actions or decisions made by a player based on information obtained from third-party sources.
• Any indirect, consequential, or punitive losses even if 12win has been notified of the possibility of such losses.

The maximum total liability of 12win to any member shall not exceed the amount deposited by that member in the 30 days preceding the claim. Our platform is provided on an "as-is" basis and we make no guarantees regarding continuous uninterrupted availability.

Privacy Policy and Data Protection

The collection, use and protection of your personal information is governed by Privacy Policy 12win, which forms part of this overall agreement. We are committed to complying with the Malaysian Personal Data Protection Act 2010 (PDPA) in all aspects of handling your data.

By using the 12win platform, you agree that we may collect and process your personal information for the following purposes:

• Identity verification and KYC process.
• Secure processing of financial transactions.
• Providing effective customer support.
• Improvement of our products and services.
• Compliance with applicable legal and regulatory requirements.
• Sending marketing communications (subject to your opt-in preference).

You have the right to access, correct, or request the deletion of your personal information at any time by contacting our data protection team. All requests will be processed within 14 business days.

Amendments to Terms and Applicable Law

12win reserves the right to amend, update, or replace any part of these Terms and Conditions at any time in accordance with business or regulatory compliance requirements. Amendments will take effect immediately upon being published on our platform.

We will endeavour to notify you of material changes via your registered email or a prominent notice on the platform homepage. However, the responsibility to review the latest terms rests with you as the user. Continued use after amendments are published means you accept the amended terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising in relation to these terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute will be referred to binding arbitration.